Privacy Policy

Privacy Policy

Royal Glow Cleaning Services LLC

Last Updated: October 2025

At Royal Glow Cleaning Services (“we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or communicate with us. By using our website, you agree to the practices described below.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you request a quote, submit a form, book services, or communicate with us:

• Name
• Phone number
• Email address
• Home or service address
• Service history and communication records
• Payment-related information (e.g., card details processed through our secure payment providers, or confirmation details for other payment methods arranged with existing clients). We do not store full credit card numbers on this website.

1.2 Automatically Collected Information

We may also collect non-personal and technical information through cookies, analytics tools, and your interactions with the website, such as:

• Device type
• Browser type
• IP address
• Pages viewed and time spent on the site
• General usage and session data

1.3 Sensitive Information

We do not intentionally collect sensitive personal information unless it is voluntarily provided for service-related purposes. If you share sensitive information with us, it will be handled with additional care and used only when necessary to deliver services.

2. How We Use Your Information

We use your information only to deliver and improve our services, including:

• Managing service appointments, reminders, and estimates
• Communicating about scheduling, updates, and changes
• Sending invoices, contracts, and confirmations through our CRM or service tools
• Processing payments through trusted third-party platforms (when applicable)
• Improving website functionality and customer experience
• Measuring marketing effectiveness and performance (for example, through analytics and advertising tools), where permitted by law and subject to your choices/consent

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. Information Sharing

We do not sell, rent, or trade your personal data for money. We may share your information only with:

• Trusted service providers who help us operate our business (for example: CRM systems, SMS platforms, scheduling tools, website hosting, analytics providers, and advertising platforms), and who are contractually required to protect your data
• Legal or government authorities when required to comply with applicable laws, regulations, or legal processes
• Business transfers, such as a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership
• Advertising & analytics tools: Our website may use third-party technologies such as Google Analytics and the Meta Pixel (Facebook Ads) to understand website performance and measure advertising effectiveness. These tools may collect or receive information from your device (such as IP address, device identifiers, browser activity, and site events) and may use cookies or similar technologies, subject to your settings and consent where required.

All third-party partners must comply with applicable data protection laws and maintain appropriate privacy and security safeguards.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes secure platforms, access controls, and encryption where appropriate.

4.1 Data Retention

We retain your information only as long as necessary to:

• Provide and support our services to you
• Maintain accurate business and financial records
• Comply with legal, tax, and regulatory obligations

When your information is no longer needed, we will securely delete, anonymize, or archive it in accordance with our data retention practices.

5. Your Rights

You may contact us at any time to:

• Request access to the personal data we hold about you
• Update, correct, or complete your information
• Request deletion of your personal information, subject to legal obligations
• Opt out of marketing or promotional communications
• Ask how your data is being used and with whom it is shared

California privacy notice (CPRA/CCPA): We do not sell personal information for monetary consideration. However, certain disclosures of data to analytics and advertising partners (such as Meta Pixel) may be considered “sharing” under California law when used for cross-context behavioral advertising. Where applicable, you may request to opt out of such sharing.

To submit a request, please contact us at: contact@royalglowcleaning.com.

6. Cookies and Tracking Technologies

Our website may use cookies, analytics tools (such as Google Analytics), and tracking technologies (such as Meta Pixel) to:

• Analyze website traffic and performance
• Improve user experience and content relevance
• Measure the effectiveness of our marketing and advertising campaigns

You can manage cookie preferences through our cookie banner (where available) or through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to external sites such as social media profiles, scheduling platforms, or payment portals. We are not responsible for the content, security, or privacy practices of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services and website are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Royal Glow Cleaning Services LLC
Email: contact@royalglowcleaning.com
Phone: 415-999-7728