Skip to content
- 415-999-7728
- contact@royalglowcleaning.com
- San Francisco - Bay Area CA
Royal Glow
Cleaning
Royal Glow
Cleaning
Royal Glow Cleaning Services, LLC
We take pride in delivering superior service. If you are not satisfied with your cleaning, please notify us within 24 hours of the original appointment. We will promptly arrange a complimentary re-clean of the area in question.
We do not offer discounts or refunds for completed cleanings; our commitment is to return and correct the service.
Monday–Friday, 8:00 a.m. – 6:00 p.m. PT. Messages outside business hours will be answered the next business day.
Please tidy floors, countertops and tables, and remove dirty dishes before our arrival. If you would like us to handle tidying/organization, let us know in advance — an additional fee may apply.
We provide an arrival window and notify you of delays by phone/text. If you will not be home, please provide clear access instructions (lockbox, garage code, etc.). Royal Glow does not retain physical keys and is not responsible for remotely unlocked properties.
We normally work on a flat-rate (by the job) basis to ensure transparent pricing and consistent quality, but hourly rates are also available when appropriate or upon client request.
If the scope is reduced without prior notice, the original rate still applies.
If conditions differ significantly from the estimate, pricing may be adjusted with your approval.
Renovations or changes in the property may alter time and price.
On the initial Deep Clean we carefully move items on accessible surfaces for thorough dusting/wipe-down. On recurring visits we prioritize accessible areas. We use step-ladders up to two steps and extension poles; fragile or wall-mounted items beyond safe reach are not moved.
Please remove or store fragile, valuable, or sentimental items in advance — especially for the first cleaning.
We do not provide:
Add-ons must be requested in advance so we can adjust time, team, and supplies (for example: inside oven, inside fridge, wall washing, laundry, dishwashing, decluttering, organizing).
We love pets! For safety, we do not handle pet waste, move litter boxes, or accept liability for pets during service. Please secure pets for their comfort and our team’s safety.
Please maintain a comfortable indoor temperature. Extreme heat or cold may impact service quality.
Please secure fragile, valuable, and irreplaceable items. In the rare event of damage, we will notify you immediately and work toward a fair resolution. Royal Glow is not liable for damages caused by pre-existing wear and tear; improper installation or unstable fixtures; or age/weather deterioration. Damage must be reported within 3 days of service.
Delicate Surfaces: some unsealed or untreated surfaces (for example: unsealed marble, raw brass, unfinished wood) can stain or scratch during normal cleaning. By requesting cleaning of such surfaces without protective finish, the client assumes responsibility for possible changes.
Payment is due on the day of service.
To reserve an appointment, a 50% deposit of the estimated total is required at the time of booking. The remaining balance is due on the day of the first cleaning service as outlined above. Deposits are applied toward your final invoice and are non-refundable for cancellations with less than 24 hours’ notice (see Cancellation Policy).
Skipped visits require extra time on the next service and incur an additional fee to restore the home to standard:
Extended gaps may require a new estimate or a one-time deep clean rate.
You may pause or cancel recurring services with at least 2 weeks’ written notice. Pauses longer than 2 months may require a new estimate before resuming.
Rates are subject to change. A standard 3.5% annual increase may be applied to reflect labor and operational costs. Clients will be notified in advance.
Clients agree not to directly hire or solicit Royal Glow employees for services outside the company. Violation results in a $2,500 fee and immediate termination of services.
Tipping is optional and never required. If you wish to tip, you may do so when paying through the invoice or in cash directly to the team.
We may occasionally take photos of cleaned spaces (excluding personal or identifying details) for training or promotional purposes. By accepting this agreement, you consent unless you opt out in writing.
For health and safety, our staff does not move heavy furniture, use ladders above two steps, or perform hazardous cleaning (mold, asbestos, infestations). Our team provides cleaning tools and eco-friendly products, unless otherwise agreed.
To prevent cross-contamination, we follow strict color-coded cloth protocols: Red for bathrooms; Blue for dusting/common areas; Green for kitchens. All products used are eco-friendly unless otherwise agreed. If the client requires specific or allergy-sensitive products, they must provide them and inform our team in advance.
All client information, property details, and access codes are kept strictly confidential. Our staff signs confidentiality agreements to ensure privacy.
Services scheduled on major holidays may be rescheduled. Severe weather may cause delays or rescheduling.
For the safety of our staff and clients, please notify us to reschedule if someone in the household has a contagious illness. We reserve the right to postpone service to protect our team.
A minimum service fee may apply for very small spaces or micro-tasks (for example: studios, partial cleanings). We will inform you at booking if this applies.
To ensure clarity, quality, and consistency of service:
This policy exists to avoid loss of information, ensure that all requests are properly recorded, and guarantee that services are performed to the client’s expectations.
Royal Glow Cleaning may update these terms. Clients will be notified of significant changes. For questions, contact: contact@royalglowcleaning.com.
Recommended external resource: EPA Safer Choice Program